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1. All
business transactions operated through the RAKEN web site (RAKEN Art,
RAKEN Style...) or otherwise with RAKEN Maroc are subject to the present
General Sales Conditions. RAKEN Maroc may change these General Sales
Conditions anytime, whereas ongoing contracts at the time of such changes
will not be concerned.
2. RAKEN Maroc is a Moroccan company located in Marrakesh, Morocco. All sales made by RAKEN
Maroc are
excluding any import duties and sales taxes, which may apply in the
customer's country. The customer is sole responsible for the declaration
and payment of such taxes and duties.
3. RAKEN is a registered trademark and protected by Tunisian and
International laws. RAKEN Art and RAKEN Style are legal derivatives. RAKEN
Maroc is authorized by the holder of the trademark to use it for its
commercial activities. RAKEN Maroc cannot be held responsible for any wrongdoing by Third Parties
involving the RAKEN name.
4. Information displayed on RAKEN's web site (www.raken.com) does
not constitute an offer to contract. Objects proposed for sale are subject
to availability, which is to be checked by RAKEN prior to confirming its
offer by e-mail. In this offer, RAKEN will also mention one or several
shipping options the customer can choose from with the confirmation of his
order. The acceptance of this offer by the customer together with his
payment trigger the actual binding contract.
5. The prices displayed on the RAKEN web site (www.raken.com) are
expressed in the most frequently used currencies for information only. In case of an
advance payment by bank transfer, the reference currency is the currency
of the pro forma invoice issued by RAKEN Maroc for this purpose.
6. RAKEN Maroc guarantees that the commercialized products are
conform in quality and origin to the product description on RAKEN's web
site (www.raken.com). Pictures and product descriptions are as close and
complete as possible to represent actual condition of the product. RAKEN
Art features unique (i.e. only one piece available) artworks, which cannot
be replaced in case of break, theft, etc. RAKEN Style features handcrafted
objects, which may slightly differ from piece to piece in color, motives,
dimensions, etc.
7. Shipping and delivery will be made to the address indicated by
the customer as his " shipping address " at the time of the
order. If not incuded in the prices, shipping and delivery costs are at the expense of the customer and
are invoiced by RAKEN Maroc in addition to the price of the ordered
items, as per our initial quotes. The customer assumes full responsibility to check the condition of
the shipped goods at arrival and report damage to the shipper in writing (with a copy to RAKEN Maroc) within 3 days of reception of the
goods.
8. The customer has the right to return the product within 14 days
of delivery in the original condition. In such case he has to send back
the merchandise, after authorization by RAKEN Maroc, to the following
address:
RAKEN Maroc
N°20 Lotissement
Zohour Chaabi
Annakhil
40000 Marrakech
MAROC
If the return is for other reasons than break or non-conformity to the
condition described, the customer will be billed initial shipping charges
and a handling fee of 30% of the total value of the merchandise he sends
back.
9. Computer records stored in reasonably secure conditions on the
computer system of either party shall be accepted as evidence of
communications and contracts between the parties. Records shall be
presumed to have been stored in reasonably secure conditions if the
documents are systematically recorded on a durable and inalterable medium
10. RAKEN assumes no consequential damage responsibility for the
products it commercializes and also declines responsibility in case of
force majeure. In any case RAKEN's liability will be limited to the
reimbursement of the sales price plus shipping charges of the goods object
of the sale.
11. Applicable law is Moroccan law and place of jurisdiction is
Marrakesh, Morocco. |
